Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Already placed an order? To request a return or cancellation, sign in to your customer account: Start a return or cancellation.

Before sending a return

Please submit a return or cancellation request through your customer account, or contact us at taikakatrading@gmail.com before sending anything back. Wait for confirmation and return instructions before posting your parcel. Unauthorised returns may not be accepted.

For hygiene reasons, opened press-on nail sets cannot be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at taikakatrading@gmail.com. All returns must be sent to the following address: 123-124 Queens Road, Brighton and Hove, Brighton, BN1 3WB, United Kingdom.

For change-of-mind returns, return shipping costs are the responsibility of the customer for all territories. This does not apply where an item is confirmed to be damaged, defective or incorrect. We do not provide pre-paid return shipping labels for change-of-mind returns. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at taikakatrading@gmail.com.

Damages and issues

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible before sending it back. Include your order number and, if possible, clear photos of the item and packaging so we can review the issue.

If the issue is confirmed, we will arrange the next steps and offer a replacement or refund. We will also confirm the applicable return postage arrangement. Please do not return damaged, defective or incorrect items without contacting us first.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). For hygiene reasons, opened press-on nail sets are non-returnable. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new one.

Order Cancellations

You may cancel your order within 24 hours after placing it, provided your order has not yet been dispatched. Once the order has been processed and shipped, cancellation is no longer available, and you will need to submit a return request following our return terms.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note: exercising the 14-day cooling-off right does not exempt you from covering return shipping fees to our UK return address. Any customs charges incurred on returned parcels will not be reimbursed.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at taikakatrading@gmail.com.

Additional Important Notice

Original delivery charges paid at checkout are non-refundable. Import duties, VAT or customs fees arising on incoming or returned international shipments are the responsibility of the customer and will not be refunded by Taikaka. For full details about delivery times and shipping fees, please check our Shipping & Delivery Policy.